Legal
Privacy Policy
Last updated October 5, 2026
Key to the City (“KTTC,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, disclose, and protect information submitted through our website, chat widget, forms, scheduling tools, phone, email, and related real estate services.
Information we collect
We may collect your name, email address, telephone number, property address, real estate interests, preferred market, budget, timeline, appointment details, communications with our team, and technical information such as device, browser, referral source, and website activity.
How we use information
We use information to respond to inquiries, provide requested real estate information, coordinate appointments, personalize follow-up, route requests to an appropriate licensed professional, improve our website and services, maintain security, comply with legal obligations, and communicate with you as permitted.
SMS and mobile information
If you provide express informational-message consent, Key to the City may send customer-care messages related to your real estate inquiry, appointments, property interests, and requested services. If you separately opt in to promotional messages, we may send real estate service announcements, open-house invitations, and promotional updates. These consent options are independent, optional, and not preselected. Providing a phone number alone does not constitute SMS consent. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance, or contact concierge@keytothecity.co or (281) 612-7473.
Mobile information, including telephone numbers and SMS consent records, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. We may disclose information to service providers that help us deliver communications and operate our services, subject to appropriate confidentiality and data-protection obligations. Text-message originator opt-in data and consent will not be shared with third parties for marketing purposes.
How information may be disclosed
We may disclose information to licensed real estate professionals, affiliated brokerages, transaction partners, technology providers, and professional advisers when reasonably necessary to respond to your request or provide a service. We may also disclose information when required by law, to protect rights or safety, or in connection with a business reorganization. We do not sell personal information.
Cookies and analytics
Our website and service providers may use cookies, pixels, and similar technologies to operate the site, remember preferences, understand traffic, measure campaigns, and improve performance. Browser settings may allow you to limit cookies, although some site functions may be affected.
Data security and retention
We use reasonable administrative, technical, and organizational safeguards. No internet transmission or storage system is completely secure. We retain information only as long as reasonably necessary for the purposes described here, legitimate business needs, dispute resolution, and legal or regulatory obligations.
Your choices
You may request access, correction, or deletion of certain personal information, subject to applicable law and recordkeeping requirements. You may unsubscribe from email through the link provided in a message and opt out of text messages by replying STOP. Consent to receive marketing or automated communications is not a condition of purchasing goods or services.
Third-party services and links
The site may use or link to third-party services, including scheduling, forms, communications, analytics, brokerage, and property-search services. Their privacy practices are governed by their own policies.
Children’s privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy periodically. The “Last updated” date identifies the most recent revision.
Contact us
Key to the City
1305 W 11th St, #3027, Houston, TX 77008
concierge@keytothecity.co
(281) 612-7473